Operations supportthat scales with demand.
Customer support agents, logistics coordinators, admins and retail ops specialists who work in your help desk and systems, on your hours, in English, Spanish or Portuguese.
Business & Customer Operations
Built by [up]start.13, approved by you.
The work, not
just the headcount.
Email, chat and phone support in your help desk and your voice.
Orders tracked, carriers chased and exceptions resolved.
Product data, listings and records kept clean and current.
Calendars, travel and the admin that keeps leaders focused.
Inventory, pricing and store-level updates handled at volume.
CRM hygiene, lead routing and pipeline reporting.
Same work.
Done faster on the OS.
Illustrative, based on the 60–80% productivity gain Built teams reach on the OS. Your numbers depend on the work; we’ll size them with you on a call.
Build faster.
For less.
$45k–$67k saved per year
60–80% more output from the same team size
A Built team of 5 delivers the output of 8–9 U.S. hires, for 20–30% less.
2–2.5x more output per dollar
U.S. cost uses the national median salary for each role (U.S. Bureau of Labor Statistics, May 2025) and doesn’t include benefits, payroll taxes or recruiting, so real savings are usually higher. Built ranges are based on teams running on the AI OS; we’ll give you exact numbers on a call.
People who’ve
done the job.
- Customer Support Specialist
- Support Team Lead
- Logistics Coordinator
- Operations Coordinator
- Executive Assistant
- Catalog Specialist
- Sales Operations Analyst
Your stack, from day one
Every team is matched to the tools you already use. These are the ones we see most often in this role.
Same job. Done with AI.
Every Business & Customer Operations team is trained and certified on the Built OS before day one. Here’s what that looks like in the work.
Draft responses from your knowledge base, reviewed by a person before they send.
Every ticket tagged and routed, so trends show up early.
SOPs written and kept current as the work changes.
From call
to day one.
- STEP 1Scope the work
Stack, seniority, hours and how you’ll measure the work. One call.
- STEP 2We build your team
Professionals matched to your tools, cleared against our own bar.
- STEP 3You approve
Meet the team and sign off. No pressure, no gatekeeping.
- STEP 4They start on the OS
Full working-day overlap, your tools, your standards.
Questions,
answered.
Which languages do they work in?
English, Spanish and Portuguese, depending on the person and the region.
Can you cover weekends or extended hours?
Teams work your working day by default. Extended or weekend coverage can be scoped.
Can we ramp up for peak season?
Yes. Add people ahead of your peak and scale back when volume settles.
Let’s build your Business Operations team.
Tell us the work, the stack and the hours you need covered. We’ll take it from there.